Privacy Policy
Last updated: January 2025
Overview
SurfacedPRO ("we," "us," or "our") operates the website surfacedpro.com and provides Answer Engine Optimization services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage our services.
Information We Collect
Information you provide directly
When you contact us, book a strategy call, or become a client, we may collect: your name, email address, company name, website URL, and any other information you choose to share. Client accounts include login credentials (email and hashed password) created to access our reporting dashboard.
Information collected automatically
When you visit our website, we may collect certain technical information including: IP address, browser type and version, operating system, referring URLs, pages viewed, and time spent on pages. This information is collected through standard server logs and may be used for security monitoring and website improvement.
Cookies
We use session cookies that are strictly necessary for our client portal to function (authentication). We do not use tracking cookies, advertising cookies, or third-party analytics cookies. You may disable cookies in your browser settings, though this will prevent you from accessing the client portal.
How We Use Your Information
- To deliver the AEO services you've engaged us to provide
- To communicate with you about your engagement, including sending weekly reports and strategy updates
- To maintain and secure your client account
- To respond to your inquiries and support requests
- To improve our website and services based on usage patterns
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Information Sharing
We may share your information with trusted service providers who assist us in operating our business (e.g., email services, hosting providers), but only to the extent necessary and subject to confidentiality agreements. We may also disclose information if required by law, court order, or government authority.
We do not share client data (including your AI visibility scores, brand strategy, or competitive intelligence) with any third party. This information is strictly confidential to your engagement.
Data Security
We implement industry-standard security measures including: HTTPS encryption for all data in transit, bcrypt password hashing for all stored credentials, session management with secure cookie flags, and role-based access controls ensuring staff can only access their assigned clients. We regularly review our security practices and update them as needed.
Data Retention
We retain your personal information for as long as your client relationship is active and for a reasonable period thereafter for business, legal, and compliance purposes. You may request deletion of your data at any time by contacting us at [email protected].
Your Rights
Depending on your location, you may have rights to: access the personal information we hold about you; correct inaccurate information; request deletion of your information; object to or restrict certain processing; and data portability. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Children's Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Third-Party Links
Our website may contain links to third-party sites (e.g., case study references, resource links). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify active clients of material changes by email. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at [email protected].